http://supportdetails.com/
It’ll automatically tell you your OS, browser, IP, Flash version, etc. Might prove useful in some circumstances where gathering this data over the phone is unwieldy otherwise.
Credit to my co-worker Sean for showing me this
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Just for anyone that comes across this. I had to use the following to manage AD.
Runas /netonly /user:domain\user "c:\windows\system32\mmc.exe c:\windows\system32\dsa.msc"
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